TIME - Travel Industry Mentor Experience
TIME - Travel Industry Mentor Experience
Unlocking Career Growth Through Mentorship: Insights from William Kaafi at Norwegian Cruise Line
Unlock the secrets to career advancement and the power of mentorship with our special guest, William Kaafi, the Guest Services Team Leader at Norwegian Cruise Line. Will’s journey from feeling unprepared to achieving a promotion through the TIME mentorship program is nothing short of inspiring. Guided by the support of Angela Middleton and the mentorship of Simon Bernardi, Will’s story vividly illustrates how encouragement and guidance can transform professional trajectories. Tune in to hear about the essential leadership skills he developed and the delicate balance he maintains between supporting his team and managing personal responsibilities.
Dive into the pivotal role of data analysis in customer service and learn how it can shape decision-making and break down perception biases. Will shares firsthand experiences on the importance of networking and maintaining a robust LinkedIn presence to cultivate industry relationships. From engaging workshops to the positive energy at industry events, this episode is brimming with insights and motivation. Get ready to embrace the vital lessons on stepping out of your comfort zone and harnessing the benefits of a supportive network in your career journey.
Hello and welcome back to the newest episode of our Time Podcast Today. Myself from Brisbane Airport and I obviously have my lovely co-host here, the host of the Olympics, the French, the one and only the former supermodel of cheesecake in the USA. Please warmly welcome, arnaud Michelin Bonjour.
Speaker 2:Trimor, how are you? Bonjour?
Speaker 1:monsieur, ça va, ça va.
Speaker 2:Ça va merci. Well, I'm really happy that you've invited me to come back to the recording and I really do appreciate that today we're doing another of your airport series. That should be a thing. You know that we should probably move to the airport, do a little recording session there. Today, timo, we have a very special guest. His name is Will Caffey and he's the guest services team leader at Norwegian Cruise Line. Welcome, will, how are you?
Speaker 3:Thank you, thanks Arno and Timo Timo thanks for having me Welcome on the show.
Speaker 1:We really appreciate that you take the time out of your busy schedule to talk first of all to Arno which I know is pretty tough to do, but also to me. Thank you, I'll try my best.
Speaker 2:I'm sure you will yeah.
Speaker 3:As soon as Arno sent out the invite, I made sure I cleared my calendar I made sure I cleared my calendar.
Speaker 1:That's so kind of you, because he was probably afraid of you, arno, hitting him if he's not available, so I really appreciate that as well. But let's quickly talk about time, because that's what we're here for. Will, can you tell us your first contact points with time? How did you hear about time?
Speaker 3:Well, I've been lucky enough to have a lot of strong relationships in the travel industry, so I've always been aware of time and everything I've heard has always been quite positive. But in regards to the start of my journey, I'm lucky enough to work with Angela Middleton, as you all know. Yes, she's part of the Time Board and I work with her here at Norwegian Cruise Line and, yeah, I thought time was something that was for someone probably a bit further up the ladder than me. Um, so I was quite um surprised and humbled when Angela sort of pulled me aside and sort of chatted to me about the, the opportunity to, to sort of be a mentee in time. So, yeah, no, I jumped on it with. Um, yeah, I was quite enthusiastic about it. I was very excited and, yeah, very, very humbled. So, yeah, I didn't think I was ready, but when Angela reached out, you know I had to take the opportunity.
Speaker 1:If you don't mind me asking, because I hear it a lot and I really try to understand the reasons behind it why did you think you weren't ready?
Speaker 3:reasons behind it. Why did you think you weren't ready? I think the thing that time sort of gives me is confidence in my ability and also challenged me. I think it's just something where internally, you always feel like you're not ready for the next step. You always feel like you're not at that level. So that's the beauty of time. It takes, you know, people like Angela to sort of see potential in someone and see that they're ready for the next step and sort of have a chat with them.
Speaker 3:So yeah, I think, just when left to your own devices, you feel you know you're not ready for it. But you know that's the beauty of time and the beauty of networking and the whole experience is that you know people see that in you and sort of push you and sort of encourage you, which has been very amazing.
Speaker 2:Yeah, yeah, that's good. And look, thank you for Norwegian Cruise Line because they've been a big sponsor of time over the years, because they also see a lot of value in mentorship and there's been a lot of time mentees that have gone through the program and we can see you know where their career, where it's taken, their career, whether it's within the you know the same company or outside of that, and so definitely when you see like someone like Ange that has, you know, that eye to be able to discover talent and then to grow, people you know within their own line of work and their own capabilities, so that's really good that you know she saw that in you. Can you tell us a little bit about who was your mentor and how it happened the first time you guys met?
Speaker 3:Yeah, no problem, arno.
Speaker 3:So my mentor was simon bernardi, so he's the director and managing partner of australian beyond holidays um and you know everyone on the podcast and in their speeches say this, but it was a perfect match. Um, penny mari and the rest of the board do such an amazing job. Um, so, from the first phone call when simon reached out, when we were matched, it was quite seamless. We were lucky enough to sort of live close by, so we organized a cafe nearby that would meet up and we'd just meet up once or twice a month for two hours. We had a few sort of situations where we both were traveling so we had to push and there was a couple of three-hour meetings at the end there. But yeah, we, we got through. But yeah, from the start it was quite seamless. Yeah, it was quite amazing. I was a bit nervous about it, but yeah, it was. It was very um, yeah, it was very easy that's great to hear.
Speaker 1:um, can you guide us a little bit through, like, your development journey over those six months or 20 hours, whatever it was? Where did you start? What did you learn? What unexpected learnings did you have on the journey?
Speaker 3:Yep. So, funnily enough, two sessions into the time program I was promoted to the team leader guest services. I was previously a group's coordinator. Congratulations, yeah, thank you.
Speaker 3:So pretty much the first few sessions was all about you know what I want from time, what I want in my career. We're doing sort of like a five-year plan. Part of that plan was becoming a team leader, so that was accelerated. So the first few sessions were all about sort of planning accelerated. So the first few sessions were all about sort of planning. And then, once I sort of got that team leader role, then we started looking at you know how to become a leader, you know what to do when sort of leading a team, you know what the business sort of requires from me in a manager position and how I can sort of achieve that, and just sort of getting me in the mindset of a leader. So that was sort of the middle and later part. And then the final part of the journey was sort of Simon sort of saying you're ready, I've given you all the tools, now it's up to you to keep progressing, keep taking the steps. So yeah, it worked out quite well.
Speaker 1:That's awesome. Sorry, there was just things moving in front of me.
Speaker 3:I was like, oh, what's happening here? No problem, Joys of working in the travel industry, right Timo?
Speaker 1:Absolutely yeah. So I know you worked with Arnaud before, which is I never had the pleasure of experiencing his talent, work-wise, in person life, on air, well, on air, yes, but not in real life. So can you tell us a little bit now, with all the learnings you had about leadership? And you have to do an assessment about Arnaud in hindsight oh my God.
Speaker 3:Well, I think I'm yeah.
Speaker 1:A quick assessment please, just for myself. No one else listens.
Speaker 3:Well, I didn't work directly with Arna, but all my dealings with Arno he's always very, very friendly, always has a great energy, and that's something sort of I've been trying to emulate with my team is always trying to sort of be positive, make work a fun place to work. Just because I read an article recently On average we spend 14 years working. So if we can make it, you know a fun environment, you know an environment where you can learn, grow and progress. I think it just everyone's more happy. So, yeah, arno definitely brought that presence. So if I had to have an assessment on Arno, I'd say that he's great at connecting with his team and also just always having a positive energy.
Speaker 2:Thank you. You see, timo, you know like people appreciate what I bring to the table when they work with me. I was just about to say.
Speaker 1:If that unknown would just show up to the podcast, things would be so much easier. Oh my.
Speaker 2:God. And look the reason why I was late to the podcast. Because let's address it I was late today for the recording of the podcast. Let's put it out. There was because of exactly what you know Will just said because I'm always there to help the people in my team and all that sort of stuff, and then sometimes that puts me in a situation where basically I can't really do the things that I'm supposed to do and to do it on time, and sometimes I have to rush to do things.
Speaker 1:But that's just the way I am. I know we still love you and, to be fair, I asked for the whole recording to be moved forward 30 minutes. So technically you were just struggling with adjusting your last minute change to your schedule, so don't beat yourself too hard for being six minutes late. You know no one was counting.
Speaker 3:I don't mind, I know. Better late than never. Thank you.
Speaker 1:Oh boy, oh boy, well, will back to you. So, with your new learned leadership skills and your promotion, which is fantastic, you achieve both, you know, during your time. With time. Well, I think it really helps, when you step into a new position, to have someone on your side straight away that you can discuss, first of all, all the changes in regards to responsibility and your daily routine, but also potential challenges, because, as we also know, managing people is, you know, the biggest skill, no matter if you're from France, germany or Australia, you know the biggest skill, no matter if you're from France, germany or Australia. You know it's all very important. So, with your new skills, what's happening next for you, what's the plan and how do you think time will assist you in your future career planning?
Speaker 3:The future for me is just sort of I currently look after a team of 15 people, so just looking for for more leadership opportunities, so maybe looking to increase the team, maybe look after multiple departments, that sort of thing. And where the time community can sort of help with that is you're able to connect at the time events or even just. We got a great email from Mari the other day about you know, you can request one-on-one sessions with a lot of industry leaders, things like that. So getting that exposure to sort of the next step. So people who have done that journey and are able to sort of you know explain to you. You know here's how they got to the next step. This is what they put in place, this is what they did to you. You know here's how they got to the next step. This is what they put in place, this is what they did.
Speaker 3:So pretty much for me just looking for that sort of continued guidance and advice. And you know I listened to a few of the podcasts in preparation for our interview and everyone was just saying how open and friendly everyone is. You know you've got all these industry leaders that are willing to give their time freely and they're quite open in doing that. So that's sort of I'm looking for more opportunity to show my new leadership skills and sort of getting that continued advice and guidance from Simon and, yeah, the rest of the industry leaders that are part of the time community, which is amazing.
Speaker 1:I think it's very important that you pointed out that after your graduation, the intense mentoring it's not done. You still have access to a mentor once a year for a certain amount of time. There's a big list of really high up industry people being available for that. And despite I don't want to be not having done that yet, despite talking about it already 50 times. We talk about it in every podcast, Pretty much after every podcast.
Speaker 2:Oh, have you reached out? After every podcast.
Speaker 1:Yeah, but I think it's just nice to have that resource Similar to the workshops. You know, sometimes the workshops really cover a topic that in your normal job is just not really a big part, so it's actually great learning. Have you had a chance to be part of any of the workshops? Did you go to the dancing one?
Speaker 3:Oh, yes, I did the dancing one. That was quite fun. The one where you hosted at the Radisson Blue. Also, just recently did the last one during my graduation, on app. So I'm happy to report I've got the TED Talk app on my phone after sort of going to that session and also did the LinkedIn session with Demi, which is really great because that's something I need to work on.
Speaker 3:You know, Demi during the graduation touched on sort of you know how important your sort of profile is and it's something I tend to sort of concentrate on work. But it's important to sort of jump on LinkedIn and connect and sort of add. You know people from the time community and people you interact with and also just sort of put up your own things, just the stuff sort of I've been putting up for time. It's been so great to sort of thank Simon and and hopefully inspire others to sort of reach out, and you know people who are ready for that next step. So, yeah, LinkedIn one was really impactful for me. It's something I I need to be more aware of. I tend to get caught up in the day-to-day and sometimes you've got to step out and work on your profile in the industry because it's important.
Speaker 2:Yeah, because you also have a good profile. There's a lot of people in the industry who know who you are. Even though, knowing you, I'm sure you're not aware of that at all. I can tell you that a lot of people know who you are. A lot of people know your worth. You know and it's not only you know reserved to the bounds of NCR. Right, it's correct.
Speaker 3:Yeah, I'm lucky in my relationships for sure. The travel industry is just so wonderful. Just to touch back on working with yourself, arno, even when we stopped working, it was so great to see you at expos, travel expos and things like that. It's always great to run into.
Speaker 3:You always have that energy. So sometimes in the morning if I have to set up and it's too late to drink my coffee, I see Arno and then I'm lifted and ready for the day. So it's just really great to sort of touch base with people you know outside, you know your day-to-day, and sort of get a fresh sort of outlook or perspective on something. Because that was a big thing that Simon taught me is I always got caught up in the day-to-day. I always got caught up in the small-to-day, always, um, got caught up in the small stuff. So you know, as a leader, you know your time is precious and you know you have such a large responsibility, you need to sort of be able to sort of, you know, not quit the small stuff, um. So that's been a real learning, and LinkedIn is part of that. And going to time events and learning new things and connecting with like-minded people has really been great in allowing me to step out of my day-to-day and sort of be open to new things, which is great.
Speaker 1:And I think what I really like about you, will, is you first of all have a very good talent to see the strength of other people and I think it takes confidence as well to be able to communicate that to them. You know, and obviously we're not on video, but we are on video, but not for the podcast If you would have seen Arnaud while you spoke about this, you know he was just sitting there like a little boy being on his first date, smiling like all over his face, being happy, waiting for his first serve of ice cream. But what it says, what it shows, you know, being able to see and communicate it has the power to make people feel comfortable, feel happy, and that is the base of high performance. You will never be a high performer if you don't feel comfortable and happy in your environment. That's just a given in all sports, in all jobs, and I think, from how I got to know you, this is what you're really strong with doing in a very humble way.
Speaker 1:So congratulations on I hope time has encouraged you to do that more and more and more. Yeah, definitely, yeah, that's great. So talk about your next outside of the comfort zone opportunity. The podcast is not done yet, but you know you're in the middle of it. Let's assume Anu asks you and sends you an invite for a workshop at a time. What is the workshop that you are going to deliver and what's the message you want to share with the world?
Speaker 3:That's a good one. Something I've always been interested in is sort of data analysis, and something I like to sort of say is, if you don't crunch your numbers, the numbers will crunch for you. So it's something I'm sort of aiming to upskill in. But if Arno gave me enough time, I'd really love to. If, given the opportunity and time, I'd like to sort of do some sort of data analysis, you know, for the time community, because it's just so important. You know, just post-COVID, you know, there's always a lack of resources, a lack of, you know, things like that lack of time. So to be able to make decisions based on the numbers I think is very powerful. So that would be my thing. I would like to add, you know, my strength would be sort of data analysis. I always love running reports with my team and sort of identifying, you know, what we can do better based on the numbers.
Speaker 2:Yeah, it's really good, because I find that the numbers rarely lie.
Speaker 3:Yeah, they don't, unfortunately or fortunately.
Speaker 2:Unfortunately or fortunately, but the thing is that you know, okay, so, like you and I, we work in customer service. Okay, so, like you and I, we work in customer service. We manage people that you know, sometimes, like frontline people that you know, get sentiment right, and perception is something that you always have to fight, you know, against, because they have the potential of something happening, but in reality, the numbers do not show a certain trend. I don't really have any sort of example, but you know it's not because you receive two calls during the day to say that your website is not working, that actually the website is not working, um, and and yes, there's a perception that this is something that you know is quite recurrent, but in in reality it's not. And so I do like what you're saying, because people sometimes also need to learn how to read numbers and understand what's behind the numbers, because your perception might be very different than what the numbers tell you.
Speaker 3:Yeah for sure, and, like I said, just that ability to make quick decisions something I can think of. Part of my role is I look after the groups team and you know a current trend at the moment I'm noticing for Cruise is that we're getting a lot of multi-generational family inquiries. So we have a small groups team and I could see quite quickly that there was a lot more increased inquiry coming through. So what I did there is I trained the rest of my team to sort of help with sort of group inquiry. So then we could take advantage of that come through, because you know sometimes if you don't sort of make the change quick enough, you miss out on opportunity. If you don't sort of make the change quick enough, you miss out on opportunity. So that's where sort of data can really help you make a quick decision, a quick action that you know has really great benefit, you know, for your team and in your business.
Speaker 2:Yeah, that's a good topic, Will. Thank you.
Speaker 3:No problem, yeah, no, I'm just really really passionate about numbers and what they say. Yeah, what they say about you know the work you put in, because we all work very, very hard and sometimes, if we need to make a slight change that we can't see because, like you said, I know we deal with, we're the front, but we're both in sort of customer service, guest services, we're the face of the business and sometimes, you know, you get caught in those details that Simon told me to get out of and it's good just to have an overview and be able to sort of pinpoint, make the correct changes, yes, or adjustments.
Speaker 1:Now, with your experience today, and take data if you have any looking back at you thinking you weren't ready. Would you now think in hindsight that you actually were ready or that you actually needed more guidance to get?
Speaker 3:ready. I think definitely the thing I've learned about time and you know he had such a wonderful group, mentee group that I was part of and everyone was all different levels. So for what I've sort of learned, time is basically know um is is is good for all levels, like you know. Whenever you're ready to sort of take that next step, whenever you're ready to be challenged, um, that's time, you know.
Speaker 3:Unfortunately, I really enjoyed being comfortable, I liked you know being, you know being knowledgeable in all things and just being able to do my job effectively. But I wasn't able to take that next step until, you know, I had someone you know help throw me the way. So, probably not from a data, but from what I've learned, I can definitely say you know the right time I was was probably earlier, but then also it can be argued that you know, you know the right time was when Angela reached out. So that gave me the confidence to sort of take the step, take the challenges. So, yeah, I'd say earlier the better, but I'm glad I found time and you know I've just got so much out of it.
Speaker 1:And look, it's good being six minutes late. They're not showing up at all, right.
Speaker 3:Better late than never, yeah thank you and as mentioned, Arno brought that great energy that I always enjoy. But yeah, I'm sure more people in the industry would say the same about Arno and yourself, timo. I've only sort of met you at two time events, but when I do arrive and I see you there, you're always, you know, saying hello to everyone, bringing energy.
Speaker 1:I'm a very shy and quiet person please.
Speaker 3:Oh, did time bring that out of you, did it?
Speaker 1:maybe time put it back into the box, who knows? Yeah, exactly. Yeah, that's funny, I know, isn't it?
Speaker 2:oh boy oh boy no one puts, no one puts him back in his box. Well, talking about boxes, yes, talking about pandora's box. That was a great transition.
Speaker 1:I was just thinking about the same. Well done, I know you finally got this podcast thing happening. It's amazing.
Speaker 2:Let's open Pandora's box.
Speaker 1:Okay, let's go for it Will. Are you ready for the question of all questions, the only question that will be remembered forever?
Speaker 3:Yes, I am. I think I am All right, do you?
Speaker 2:really think you are ready.
Speaker 3:I've listened to a few. I'm a big fan of the podcast. I remember day one when I first met Timo. The first thing he said make sure you subscribe to the Time podcast on Spotify. Good, I made sure I did that, so I think I have an idea Okay.
Speaker 1:So what do you think?
Speaker 3:we're asking, okay, um what's my deep, dark secret?
Speaker 2:yes we want to know that, so you cannot say that you're a sports fan will, because everyone, everyone already knows that, so no, it's off the question. You cannot say that you have a huge collection of uh, you know footy jerseys, because everyone knows that, so it has to be something that no one knows yeah, something not a lot of people know and they're very surprised when they find out.
Speaker 3:Um, so I don't know if it qualifies as a lot of people know and they're very surprised when they find out. Um, so I don't know if it qualifies as a deep, dark secret, but I'm actually half australian, half pongan. My dad comes from the beautiful south pacific island of ponga I knew that you knew that, I already knew that think of something.
Speaker 2:Think of something, darker because the thing is that when whenimo said, oh, you know France, or, like, you know German or Aussie, and I was going to say, oh, and you know, Will has a very different, like a diverse, cultural background, but I didn't say it, so I already knew.
Speaker 3:I take back everything nice I said about Anu. I've got another one that I don't know if we've got enough time, but last year I I illegally entered and exited canada. That is good. Um, yeah, tell yourself yes. So last year, um, I got off a wonderful cruise done four cruises in the last year, so catching up um post covid and I was to save money. I I thought it was a good idea at the time, but I did a flight that was rome, calgary, calgary, san francisco, san francisco, sydney yeah um.
Speaker 3:So once I arrived in calgary I was very tired and for some reason there was a lot of uh traffic and everyone was getting quite upset and everyone had to make their connections. So basically I urgently spoke to one of the airport staff and I said I need to make my flight. I'm in a hurry. He's like all right, go to this level, go up one and then you can access it that way. So basically I followed the instructions, ended up in the abandoned part of the airport, found my way to my gate and got on my flight and I didn't realize until I was halfway to San Francisco that I never entered or exited Canada. So there you go. That's a deep, dark secret. Hopefully the statute of limitations on that is over. But yeah, I followed airport instructions, but yeah.
Speaker 2:Wow, that is so cool yeah, so this is.
Speaker 3:This is the exact people they talk about at the us elections all the time the immigrant completely unintentional, but you know, I had to make my flight and, yeah, I I didn't want to go back and explain the situation, um, and to date I haven't received anything, but yeah.
Speaker 1:Well, you will now.
Speaker 3:I didn't realize how far reaching this was. Oh, the world is listening to us the world. Yeah, some jail time in Canada. But yeah, that's a deep, dark secret that I haven't told anyone.
Speaker 2:Wow, that's a very good one. I love that. That's a good one. Yeah, I think this is the best one we've had so far.
Speaker 1:I wouldn't look. I wouldn't want to rank them at the top, but it's definitely up there. But we had some pretty good other ones as well. But, arno, maybe we challenge you today and you add one as well, because you haven't added one for a while, the last time you just told me with your wig and your high heels, getting some croissant just wearing Speedos, yeah, I know I need to think about something.
Speaker 2:There's a variety of Tic Sacras for you oh my. God, yes, I've got a whole black book about it of them. I just don't have it with me today.
Speaker 3:Coming up next on next week's episode of the Time Podcast.
Speaker 2:I know it's Dark Secrets.
Speaker 1:Fortnite please.
Speaker 3:Fortnite, please.
Speaker 2:So yeah, no, sorry, I'm sorry, I don't have one today, yeah.
Speaker 1:Okay, no problem, will? What do you think about I know we haven't spoken about it yet and it's very unusual extra waiting for 28 minutes, will? What do you think about Arno's jump?
Speaker 3:Oh my God, I think it's very, very nice. Yeah, I like it a lot.
Speaker 1:I agree. Actually, Today you look very fashionable, Andrew. You know, it's Jean-Paul Gaultier.
Speaker 2:Of course it's JPG. Jean-paul Gaultier, it's a stripy jumper. See, you know we're currently recording in the middle of the Paris Olympics. So you know, I'm trying to be supporting, you know, french people and French culture, because you know for those who really love the opening ceremony. I'm not trying to be controversial about it, because I really loved it. I enjoyed it, I loved it, yeah.
Speaker 3:I think it's important to always do something a little bit different.
Speaker 2:Yeah.
Speaker 3:Unfortunately the weather wasn't with us, but us in travel know that we have to roll with that. Yes, but yeah, I thought it was really exciting, something different. Yeah, I personally really really enjoyed it and hope that each four years, each country who has the opportunity, you know, showcases their cities, like Paris did.
Speaker 2:Yeah.
Speaker 3:Yeah, I'd like to see the numbers. As a data person sort of interested in data analysis, you know how many people booked. You know Paris, you know after seeing that that would be interesting to see. Yeah, the numbers will probably grow, and just Celine Dion's performance was so breathtaking after I watched her documentary and she's been through so much, so, yeah, it was very, very powerful. I'm so glad that she got through it and she rocked it. Yeah, she will definitely remember that forever, I agree.
Speaker 2:I'm not going to forget it.
Speaker 3:Yeah, yeah, that was beautiful. And, as a bit of a food reference.
Speaker 2:I know that maybe at the time this podcast will air, probably people will not be able to see it, but and I thought of you yesterday, timo, when I saw that so the equestrian is taking place in Versailles, you know, at the castle in Versailles, at the end of the canals. It's a beautiful scenery, but I was watching the jump yesterday and they have a few obstacles. One of them is like a stack of macaroons and the other one is a stack of éclairs and it made me laugh and I actually thought of you because I was like, oh my God, this is so good.
Speaker 1:I was worried for a second. You thought of me because you saw a jumping horse. But yeah, I'm glad it wasn't that?
Speaker 2:Oh no, it was a food reference.
Speaker 1:Perfect. Well, thank you for that. I think about you every now and then as well. When I see something French happening in my life, I think oh, I know, I would love that actually.
Speaker 3:You can call it the French connection. Exactly, absolutely, absolutely.
Speaker 1:Well, gentlemen, we're already over half an hour, wow, which means it's time for us. Well, it's time for me to board my flight back to Sydney. Well, thanks for your time. Really appreciate chatting with you and learning a bit more about your experience in time, because unfortunately the graduation speech is just a few minutes, but here we can have a proper talk. So I really loved what you have to share and obviously can't wait to see you in person soon.
Speaker 3:Same for you, I know obviously.
Speaker 1:Yes, absolutely Maybe. I know we'll host one day, who knows? Actually, you've never hosted a function, have you?
Speaker 2:I don't know.
Speaker 3:No, I've never hosted a function, have you? I don't know?
Speaker 2:no, I've never hosted. No, never. Yeah, I'm for you to take the next step on it. You know, don't?
Speaker 3:make me do this.
Speaker 2:You know being challenged and yeah, okay, all right, if that's the challenge you're giving me, then let me know and then I'll see if I'll do it listen, listen to william the leader.
Speaker 1:He's the best.
Speaker 2:All right, if you believe in me Will, then I will do it, yeah.
Speaker 3:But thanks so much for having me. I do look forward to seeing both of you at the next time event. Looking forward to seeing that energy. And, yeah, thanks so much. Always happy to sort of jump on and chat about travel and things like that and leadership, it's been, yeah been a real good opportunity. Thanks so much, thank you Most welcome.
Speaker 1:Alright, I know you enjoyed the Olympics. Will have a great weekend and Timo have a safe flight.
Speaker 2:Bye.
